FAQ

ANSWERS TO FREQUENTLY ASKED QUESTIONS.

We offer you a list of answers to the most common questions.

HOW DO I CREATE A SHIPMENT?

When shipping a parcel, the first thing to do is to choose the courier offering the best service, find out in detail about restrictions and customs duties in case your destination is abroad, provide the necessary packaging to secure your parcel and, in the case of valuable goods, obtain an insurance policy. It is important to be accurate when creating shipments – or you will be charged with additional shipping costs as well as the administrative costs for handling the problem. Please make sure to have all the necessary information for accurate data collection. In case this all becomes problematic when applied to your business, relying on a professional like Ecourier is definitely the best solution. Discover our shipping service

HOW CAN I AVOID PROBLEMS WITH MY SHIPMENTS ?

Check the details that were submitted during the purchase, check if anything is missing, and verify that address, city and contacts are real. When filling out the consignment note, make sure you have correctly entered all the data. In addition to the automatic shipment notification service, you should also provide the customer with a text message informing them of the departure of their order, and provide tracking information; in this way you prevent the customer from not being at home at the time of delivery. Discover our shipping service

HOW DO I MANAGE MY BULKY LOADS ?

When dealing with bulky shipments of fragile goods, the operation may prove complex. Couriers typically accept shipments weighing up to 50 kg and volumes are the key element in understanding their cost. In fact, pricing is determined by the chargeable weight (higher than the actual weight); in other words, according to the weight/volume ratio which in road transport has a standard of 1:300, one cubic meter of goods would result in 300 kg of chargeable weight. By relying on a specialized company, you will enjoy competitive prices and a guarantee of a higher quality. Discover our groupage service

HOW DOES THE STORAGE OF FOOD SUBJECT TO HACCP WORK?

When storing food, certain standards and procedures must be met to guarantee the healthiness and preservation of the products (HACCP regulations). It is necessary to have special controlled-temperature, or room-temperature, chambers to maintain the freshness and benefits of different kinds of food. Ecourier offers the possibility to outsource logistics related to food warehousing.
Ecourier’s specific warehouse features allow the preservation of the various kinds of food and provide a reliable partner for managing products devoted to retail but also to e-commerce operators wishing to benefit from fresh food online shopping.
An increasingly frenetic lifestyle coupled with technological progress makes the choice to buy food products online, even fresh and perishable ones, increasingly popular. Nevertheless, it is no easy task to bear the costs and logistical difficulties of a food-storing warehouse. That is why outsourcing these services could be the best solution.
Discover our food storage service

I NEED TO HAND OVER THE GOODS TO THE COURIER, HOW CAN I DO IT ?

You can request a home collection service for your parcel. You will need to specify the sender’s personal details and where the goods should be picked up, together with the date on which you wish the collection to take place. When submitting the request, you should specify the details of the consignee, their address, a person of contact, their telephone number, delivery options, what goods are to be shipped, the number of pieces, their dimensions and weight. The payment method should also be specified: either payment at the sender’s expense (free port) or at the consignee’s expense (carriage forward). Discover our shipping service

WHAT DO I DO IF THE GOODS BECOME UNDELIVERABLE?

The Undeliverables service deals with shipments that cannot be delivered due to causes which are independent from the courier.In most cases, the information regarding the failed delivery is sent to the sender, with a request of instructions for redelivery. Discover our automatic undeliverables service

HOW DO I SHIP THE GOODS TO RUSSIA?

Russia does not enjoy the customs advantages of the European Union, and when shipping, it is important to know the rules and tariffs of customs duties. Please check the list of products that can not be shipped to Russia. Among them are unpackaged packages, explosives and narcotics, but also live animals, detergents, food products. It is also important that the documentation attached to the shipment is extremely accurate. Discover our shipping service in Russia

HOW DOES CASH-ON-DELIVERY SHIPPING WORK?

When the goods are paid for at the time of delivery we speak of cash-on-delivery (COD). It is generally more expensive than other methods, the extra money is justified for two reasons. To the seller the COD payment represents the risk of not being paid. Plus, this share of money also serves to reward the courier, who is responsible for collecting the sum and transferring it to the seller.